More claims send home insurance costs up

It seems Mother Nature has unleashed her ire on Oklahoma over the past few years, pummeling the state with tornados, hailstorms, wildfires, blizzards and now earthquakes, of all things.

Some home insurance policy holders, in turn, find themselves being hit with higher insurance rates.

One Tulsa World reader noted how his homeowners insurance was increasing from $856 to $1,501 a year due to the rise in nationwide disasters, as his insurance company explained to him.

While there is no way to quantify what percentage homeowners’ insurance has increased or will increase, rates in Oklahoma have been rising to some degree for a while because of the number of severe storms, said Glenn Craven, communications officer with the Oklahoma Insurance Department.

“Every company is going to base its rate … on its experience. Some may suffer significant losses from a storm because they have homes in that location, and other companies suffer less in the way of losses,” Craven said.

Companies adjust their rates periodically over time, Craven said, and depending on their experience, some do it suddenly and others more subtly.

“Oklahoma has been ravaged by severe weather, wildfires and just about every weather-related disaster known to man, and that comes into play along with a lot of other factors when companies begin to establish their rates,” said Jerry Johns, president of the Southwestern Insurance Information Service, a trade group that serves 85 percent of home insurers in Oklahoma and Texas.

Industry data show claimed losses on state home-owners policies more than quintupled from 2005 to 2010, according to a previous Tulsa World report.

Homeowner claims in Oklahoma surpassed $1 billion in 2008 and last year totaled more than $1.6 billion. That compares with $319.2 million in homeowner claims that Oklahoma insurers paid out in 2005 while collecting $804.1 million in premiums, based on statistics from the National Association of Insurance Commissioners.

“The last four years have really pointed out to us and the industry just how bad a bad year can be when it comes to wind and tornado activity. They’ve been very bad, obviously,” said James Gillette, vice president of actuarial services for American National Property and Casualty, in a phone interview from Springfield, Mo. “When you’re trying to come up with long-term averages if you think the worst an event can be is one number and it turns out to be twice that average, your numbers go up significantly.”

Home insurance rates for Oklahoma clients of American National, which has about 13,000 homeowner policies in the state, have increased significantly in the last two to three years, with the first rate increase occurring in 2009, Gillette said.

Rates don’t go up just because an insurer has lost a lot of money but because future costs are expected to be greater, Gillette added.

“We have seen a huge loss-severity increase year over year for the last five years in Oklahoma, particularly,” said Gillette. The average loss severity, which refers to the amount paid out for claims incurred, has been going up between 12 percent and 15 percent over the last five years.

A lot of Oklahoma’s losses over the last four years are related to roof replacement due to wind and hail damage. Gillette noted that roughly three-quarters of the premium dollars that are paid in Oklahoma go to wind and hail losses, which is extraordinary in the country.

Weather cannot be entirely blamed for the higher rates, Johns said, noting that other factors include a home’s age, its location and construction. Johns added that he hasn’t seen a consistent across-the-board pattern of companies raising rates.

John Lucido, state executive director of Farmers Insurance, agreed that home rates are increasing, but, again, how much depends on the company.

In August, Farmers Insurance raised home insurance rates about 8 percent on average for Oklahoma policy holders. But some home-owners saw a higher percentage increase than that and others lower, he said.

Information from the National Association of Insurance Commissioners shows that Farmers collected $159.8 million in premiums last year and paid out $274.2 million in claims.

Significant damage from several storms and not just one storm can cause rates to rise. With all of the terrible weather over the last couple of years, the industry has “just taken it on the chin,” Lucido said. And different companies are handling it in different ways, one of which is raising rates.

“It has been an unusually busy year, probably our busiest on record for catastrophe claims,” said Jeff Davis, a public affairs specialist for State Farm Insurance Cos. in Tulsa.

Through the third quarter, State Farm had handled 970,000 catastrophe claims, stretching from wildfires in western Texas to storm damage in Maine, and the company paid out $5 billion in catastrophe claims nationwide.

“Our rates are based on anticipated need to pay claims in the future, so we look over a long period of time and try to project the number of claims that we will have. … It’s in our best interest and our customers’ best interest to not have large spikes when it comes to a rate increase,” Davis said.

Based on information from the National Association of Insurance Commissioners, State Farm, which is the state’s largest insurer, last year collected $275.4 million in premiums in Oklahoma and paid out $405.5 million in claims.

Oklahoma Farm Bureau Insurance, which has more than 100,000 property policies and is the state’s No. 1 insurer of farm and ranch policies and one of the top insurers of homes, last year raised rates anywhere from 5 percent to more than 30 percent based on different criteria for individual customers, said John Wiscaver, vice president of public affairs for the Oklahoma Farm Bureau.

He noted that the bureau looks at many factors and constantly tries to use better ways of assessing risk for individual customers and takes advantage of new underwriting actuarial processes.

“The goal is to try to price the product the best we can to keep it affordable for customers,” Wiscaver said.

By Laurie Winslow, Tulsa World Staff Writer

SMALL BUSINESS OWNERS TRUST INDEPENDENT INSURANCE AGENTS

SMALL BUSINESS OWNERS TRUST INDEPENDENT INSURANCE AGENTS AND COMMERCIAL INSURANCE CARRIERS SIGNIFICANTLY MORE THAN OTHER FINANCIAL SERVICES BUSINESSES

New Study Also Concludes that Trust is a Key Consideration When Small Business Owners Select a Property and Casualty Agent and Carrier

WORCESTER, Mass. (November 10, 2011) – The Hanover Insurance Group, Inc. (NYSE: THG), a leading provider of property and casualty insurance products nationwide, today announced the results of a new survey that demonstrates small business owners trust independent insurance agents and commercial insurance carriers significantly more than other financial services businesses.

The study was commissioned by The Hanover as part of a broader effort to stay appraised of the evolving needs of small businesses and to build upon its expertise in that area. These efforts are intended to help ensure that it offers small businesses the most valuable and innovative products and services for today’s current economic environment.

The finding that independent agents and carriers are perceived as having a higher level of trust is important, especially as it comes in a time when trust and confidence in the financial services industry are at an all-time low, as witnessed by thousands of protesters hosting “Occupy Wall Street” events across the country to force change within the financial system.

In fact, the survey found trust to be the single most important consideration when choosing an insurance provider, with 86 percent of small business owners rating trust “very important.” This study underscores that in these times, trust is a very important attribute for small business owners when they are selecting a business insurance provider.

“In a time of considerable economic uncertainty, small business owners want to know they are working with an agent and a carrier they can count on. This study confirms what we at Hanover have always believed – that it’s critical for companies to establish and maintain trust and confidence of those they serve,” said Michael Keane, president of small commercial at The Hanover.

The study also uncovered that small business owners actually have the highest level of trust in Independent Agents, compared with all the other financial services industries in the survey. In fact, the majority of small business owners reported that they consider Independent Agents as being trustworthy.

“The trust that small business owners place in Independent Agents, underscores Hanover’s strategy of partnering closely to distribute our unique portfolio of small business products and services through a selective group of professional Independent Agents” says Keane. He added, “For nearly 160 years, we have been delivering on our promises to our agent partners and their customers—so that they can trust that we will be there for them when it matters most. That commitment stands today and will continue tomorrow.”

About the Study

This study was conducted by The Pert Group, a third-party independent consulting and research firm with broad experience in financial services industries. Results for this survey are based on online interviews conducted September 14-23, 2011, among 501 small business owners with less than 30 employees.

U.S. Offering Small Businesses Free Cyber Security Tool

The U.S. government is making it easier for small businesses to beef up defenses against cyber criminals through a free, online tool, the top U.S. communications regulator said Monday.

The Small Biz Cyber Planner will allow business owners to create customized cybersecurity plans by answering basic questions about their company and its online presence.

“Forty percent of all targeted attacks today are directed at companies with less than 500 employees,” said Cheri McGuire, vice president of global government affairs and cybersecurity policy at Symantec Corp.

The Obama administration has pushed initiatives to protect businesses and consumers from data breaches as lawmakers remain at odds over comprehensive cybersecurity legislation.

The administration’s latest effort — a collaboration of government experts and private information technology and security companies, including the Federal Communications Commission, the Department of Homeland Security the U.S. Chamber of Commerce, Symantec, Visa Inc., Automatic Data Processing Inc., Bank of America Corp. and others — will be available in November.

“Small businesses that don’t take protective measures are particularly vulnerable targets for cyber criminals,” FCC Chairman Julius Genachowski said.

A new survey by Symantec and the National Cyber Security Alliance released on Monday found that only 52 percent of small businesses had a basic cybersecurity strategy or plan.

The survey revealed a false sense of security among small business owners. Eighty-five percent of owners said their companies were safe from cyber threats; yet 77 percent had no formal written Internet security policy, and of those, 49 percent did not even have an informal policy.

“With larger companies increasing their protections, small businesses are now the low-hanging fruit for cyber criminals,” Genachowski said.

The average annual cost of cyber attacks last year was $188,242 for small and medium-sized businesses, with down-time costing some small firms $12,500 a day.

Senate aides say it is unclear whether a comprehensive cybersecurity bill will come to a floor vote before the end of the legislative session.

The bill, being drafted by Senate Democratic leader Harry Reid’s office, would require companies to notify consumers when breaches put personal data at risk, and it would authorize the Department of Homeland Security to ensure minimum standards are met in monitoring for possible attacks.

But a Republican task force in the House of Representatives said earlier this month that Congress should give companies incentives to boost cyber defenses and not rush to impose new regulations, except in sensitive sectors like nuclear power, electricity and water treatment plants.

Former Homeland Security Secretary Michael Chertoff commended the partnership between federal agencies and industry, which included his risk management and security consulting firm Chertoff Group, to more quickly bring cybersecurity tools and resources to small business.

“Not to consider cybersecurity is a little bit like leaving your money lying around on the table and thinking that that’s not going to be a problem,” he said.

Of particular concern for small business was the potential for theft of intellectual property, which Chertoff said is not only damaging to the business itself but to the United States’ national competitiveness.

The joint Symantec-NCSA survey found that a quarter of small businesses have their own intellectual property like patents and design documents. One in five handle the intellectual property of other companies.

(Reporting by Jasmin Melvin, editing by Gerald E. McCormick)

Halloween Safety Tips

Halloween is just around the corner and many consumers may not realize how scary this ghoulish night might really be for their personal safety, their property…or their pocketbooks. Trusted Choice® independent insurance agents can help families better prepare for Halloween hazards that may come in disguise or under the cloak of dark.

To help families and businesses have a good time and protect themselves against more scary Halloween risks, Trusted Choice® offers the following safety tips:

Prevent Accidents: Remove or move lawn furniture, or any other obstacles, to avoid accidents or damage. Ensure your home’s entry is in good condition, free of loose or broken pieces on stairwells and walkways to avoid trick-or-treaters’ injuries on your property.

Fire Dangers: Prevent fires by making sure pumpkins containing candles are placed at a distance where a child’s costume cannot be ignited or a curious guest may tip it over. Extinguish all candles before going to bed and use battery operated lights wherever possible.

Costume Safety: Be careful with costumes. All disguises should be made from flame-resistant materials and shouldn’t be too long or contain sharp accessories. Try to avoid masks that may obscure vision and try to use hypo-allergenic make-up instead.

See and Be Seen: Encourage each trick-or-treater and adult chaperones to carry a flashlight. Apply light-reflecting material to costumes.

Don’t be a Scary Driver: Drive sober, slowly and even more carefully than usual on Halloween. Watch for children who may be running or wearing dark costumes in the road.

Power in Numbers: When walking, travel in groups and cross only at corners and crosswalks—never between parked cars—and stay on well-lit streets.

Unwelcomed Guests: Scare away potential property vandals who often use the chaos of Halloween night to strike by keeping outdoor lights on.

Pet Safety: Keep pets inside. Warn your children to stay away from animals as they go door-to-door. Halloween night can be stressful, even on the friendliest dog or cat or other creatures.

Candy Inspection: Cavities aren’t the only candy-related risks on Halloween. Inspect all children’s treats. Never eat unwrapped items, collect candy only from those you know and ask the local police department if it offers a candy x-ray and/or inspection service. Throw away any suspicious candy.

Study: Improved Fire Protection Could Mean Insurance Savings for Oklahoma Homeowners

firefighters_blaze If Oklahoma communities improve fire protection services it could result in major savings on homeowners’ policies for local families, according to presenters at a recent legislative study.

“There are some very basic things that communities can do to improve their fire suppression rating, which would also improve the cost of homeowners’ insurance,” said state Rep. Joe Dorman, D-Rush Springs. “Too many Oklahoma communities are currently rated poorly and there is much room for improvement.”

ISO, a private entity in the insurance field, provides insurers with statistical, actuarial, underwriting, and claims information. The company’s work includes assessments of fire suppression capabilities in local communities, ranking them from “1” to “10” from best to worst.

Members of the House Insurance Committee recently met to determine how Oklahoma towns could improve fire department ISO public protection classifications.

“ISO ratings are tied mostly to fire departments,” Dorman said. “If you have an excellent fire department, a good emergency communications system and good access to water, that greatly improves your ISO rating and reduces the cost of your property insurance. In fact, homeowners can save up to about 10 percent for every level of improvement on the ISO rating.”

For a $100,000 home, the difference between an ISO rating of “3” and “10” is as much as $900 in insurance costs per year, Dorman noted.

Unfortunately, lawmakers learned that Oklahoma has the highest percentage of communities ranked “10” in the nation.

“We certainly need to do something to improve that,” Dorman said. “The good news is that even basic infrastructure improvements can generate significant savings in those communities. The addition of a fire truck or purchase of additional communication equipment can improve your ISO rating.”

The community of Fletcher was recently able to significantly improve its ISO rating by implementing similar improvements, Dorman noted. Fletcher Fire Chief Stanley Miller testified to the committee that the community improved from an ISO rating of 8 to a 6. Fletcher residents should contact their insurance company to see if the improved ratings in the community will result in a savings on their policy, Dorman said.

“If we can encourage more communities to put in better water lines, improve their communication systems, or increase the number of trained firefighters,” Dorman said, “it’s going to provide a huge return to homeowners.”

Source: Oklahoma House of Representatives

Obama Pulls Plug on Long-Term Care Plan in Healthcare Law

The Obama administration Friday pulled the plug on a major program in the president’s signature health overhaul law — a long-term care insurance plan dogged from the beginning by doubts over its financial solvency.

Targeted by congressional Republicans for repeal, the program became the first casualty in the political and policy wars over the health care law. It had been expected to launch in 2013.

“This is a victory for the American taxpayer and future generations,” said Sen. John Thune, R-S.D., spearheading opposition in the Senate. “The administration is finally admitting (the long-term care plan) is unsustainable and cannot be implemented.”

Proponents, including many groups that fought to pass the health care law, have vowed a vigorous effort to rescue the program, insisting that Congress gave the administration broad authority to make changes. Long-term care includes not only nursing homes, but such services as home health aides for disabled people.

Known as CLASS, the Community Living Assistance Services and Supports program was a long-standing priority of the late Massachusetts Democratic Sen. Edward M. Kennedy.

Although sponsored by the government, it was supposed to function as a self-sustaining voluntary insurance plan, open to working adults regardless of age or health. Workers would pay an affordable monthly premium during their careers and could collect a modest daily cash benefit of at least $50 if they became disabled later in life. The money could go for services at home or to help with nursing home bills.

But a central design flaw dogged CLASS. Unless large numbers of healthy people willingly sign up during their working years, soaring premiums driven by the needs of disabled beneficiaries would destabilize it, eventually requiring a taxpayer bailout.

After months insisting that could be fixed, Health and Human Services Secretary Kathleen Sebelius finally acknowledged Friday she doesn’t see how.

“Despite our best analytical efforts, I do not see a viable path forward for CLASS implementation at this time,” Sebelius said in a letter to congressional leaders.

The law required the administration to certify that CLASS would remain financially solvent for 75 years before it could be put into place.

But officials said they discovered they could not make CLASS both affordable and financially solvent while keeping it a voluntary program open to virtually all workers, as the law also required.

Monthly premiums would have ranged from $235 to $391, even as high as $3,000 under some scenarios, the administration said. At those prices, healthy people were unlikely to sign up. Suggested changes aimed at discouraging enrollment by people in poor health could have opened the program to court challenges, officials said.

“If healthy purchasers are not attracted … then premiums will increase, which will make it even more unattractive to purchasers who could also obtain policies in the private market,” Kathy Greenlee, the lead official on CLASS, said in a memo to Sebelius. That “would cause the program to quickly collapse.”

That’s the same conclusion a top government expert reached in 2009. Nearly a year before the health care law passed, Richard Foster, head of long-range economic forecasts for Medicare warned administration and congressional officials that CLASS would be unworkable. His warnings were disregarded, as Obama declared his support for adding the long-term care plan to his health care bill.

The demise of CLASS immediately touched off speculation about its impact on the federal budget. Although no premiums are likely to be collected, the program still counts as reducing the federal deficit by about $80 billion over the next 10 years. That’s because of a rule that would have required workers to pay in for at least five years before they could collect any benefits.

“The CLASS Act was a budget gimmick that might enhance the numbers on a Washington bureaucrat’s spreadsheet but was destined to fail in the real world,” said Senate Republican leader Mitch McConnell of Kentucky.

Administration officials said Obama’s next budget would reflect the decision not to go forward. Even without CLASS premiums, they said the health care law will still reduce the deficit by more than $120 billion over 10 years.

Kennedy’s original idea was to give families some financial breathing room. Most families cannot afford to hire a home health aide for a frail elder, let alone pay nursing home bills. Care is usually provided by family members, often a spouse who may also have health problems.

“We’re disappointed that (Sebelius) has prematurely stated she does not see a path forward,” AARP, the seniors lobby, said in a statement. “The need for long-term care will only continue to grow.”

Sebelius said the administration wants to work with Congress and supporters of the program to find a solution. But in a polarized political climate, it appears unlikely that CLASS can be salvaged. Congressional Republicans remain committed to its repeal.

Winter Weather Preparation

Ice, snow and wind can have devastating consequences on your home. The time to winterize is when the leaves begin to turn and not when the snow begins to fall. Homeowners should take the following precautions:

Maintain Gutters
Remove leaves, acorns, sticks and other debris from gutters so melting snow and ice can flow freely. This can prevent “ice damming”–a condition where water is unable to properly drain through the gutters and instead seeps into the house causing water to drip from the ceiling and walls. You may also consider installing gutter guards. Available in most hardware and home stores, gutter guards are screens that prevent debris from entering the gutter and direct the flow of water away from the house and into the ground.

Trim Trees and Remove Dead Branches
Ice, snow and wind can cause weak trees or branches to break, damaging your home, car or injuring someone walking on your property.

Check Insulation
Add extra insulation to attics, basements and crawl spaces. If too much heat escapes through the attic it can cause snow or ice to melt on the roof. The water re-freezes causing more snow and ice to build up. This can result in a collapsed roof, and can contribute to ice damming. Ideally, the attic should be five to ten degrees warmer than the outside air. Well-insulated basements and crawl spaces will also help protect pipes from freezing.

Maintain Pipes
Wrap pipes with heating tape and insulate unfinished rooms such as garages that frequently have exposed pipes. Also, check for cracks and leaks. Have minor pipe damage fixed immediately to prevent much costlier repairs in the future.  Also Install an emergency pressure release valve in your plumbing system. This will protect the system against increased pressure caused by freezing pipes and can help prevent your pipes from bursting.

Keep the House Warm
The temperature in your house should be at least 65 degrees. The temperature inside the walls where the pipes are located is substantially colder than the walls themselves. A temperature lower than 65 degrees will not keep the pipes from freezing.

Check Heating Systems
The proper use and maintenance of furnaces, fireplaces and wood-burning stoves can prevent fire and smoke damage. Have furnaces, boilers and chimneys serviced at least once a year. Make sure that smoke and fire alarms are working properly and consider installing a carbon dioxide detector.

Maintain Steps and Handrails
Broken stairs and banisters can become lethal when covered with snow and ice. Make repairs now to prevent someone from falling and seriously being injured.

Get To Know Your Plumbing
Learn how to shut the water off and know where your pipes are located. If your pipes freeze, time is of the essence. The quicker you can shut off the water or direct your plumber to the problem, the better chance you have to prevent the pipes from bursting.

Check Smoke Detectors
Make sure that smoke and fire alarms are working properly. Residential fires increase in the winter, so it is important to protect your family with working alarm systems. Also, consider installing a carbon monoxide detector, since a well sealed home can trap this toxic gas.

Hire A Licensed Contractor
Have a professional survey your home for any structural damage. If damage is discovered, have it repaired immediately so further damage will not occur during the winter. Also, find out about ways to prevent water damage due to snow-related flooding. Plastic coatings for internal basement walls, sump-pumps and other methods can prevent damage to your home and belongings.

Plan For Being Away
If you are not going to be in your home this winter for an extended period of time, have the water system drained by a professional to keep pipes from freezing or bursting. Also, have someone check on your home on a regular basis. If there is a problem, it can be fixed quickly, thus lessening any damage. Activity at your home will also reduce the likelihood that it will be burglarized.

Standard homeowners policies cover winter-related disasters such as burst pipes, ice dams, wind damage caused by weight of ice or snow.

Damage to homes caused by flooding is usually excluded from most standard homeowner policies. Flood insurance is available from the National Flood Insurance Program.  Ask us about flood insurance.

OBI introduces welcome page on Facebook

Oklahoma Business Insurors and Synergy Insurance Services, the personal protection of team of OBI rolled out their new welcome Facebook page today. Please take a moment to visit our page, and give us a thumbs up! Be sure to sign up for our FREE online newsletter; and even get a quote for your home and auto. http://www.facebook.com/pages/Oklahoma-Business-Insurors/213611561987780

NCCI: Workers Comp Claim Frequency Up in 2010

Claim frequency for workers compensation injuries increased 3% in 2010, marking the first increase since 1997. Although claim frequency is up, the good news is that NCCI Holding’s latest data reveals that the growth in average indemnity and medical cost per claim slowed in 2010.

2010 Overall Trends

* Claim frequency for lost-time claims in Accident Year (AY) 2010 was 3% higher than in AY 2009, according to preliminary estimates. Prior to this year’s uptick, claim frequency had been declining at an average rate of 4.3% per year since 1990, with the only other increases occurring in 1994 and 1997.

* A number of recession-related factors may have put upward pressure on the AY 2010 frequency measure, including an increase in new hires as the recovery began to take hold and a possible influx of small lost-time claims that may have been medical-only claims in previous years.

* For indemnity and medical combined, the change in average cost per lost-time claim was 0% for 2010.

Source: NCCI Holdings

Teach Your Employees The “Three P’s” To Prevent Workplace Back Pain

Given that back pain is one of the most common reasons that U.S. employees give for missing work, it should be a major concern for employers. The American Chiropractic Association reports some 31 million Americans experience low-back pain at one point or another during a year. Back pain, although common, isn’t necessarily always serious in nature. In fact, most cases aren’t a symptom of an infection, cancer, inflammatory arthritis, or some other serious condition. Instead, most cases of back pain are mechanical in nature. By training employees to follow the three Ps, employers can help employees avoid mechanical back pain and any resulting work absences and costly doctor visits:

1. Prevention. Believe it or not, the shoes an employee wears not only impacts the health of their feet, but also their legs, hips, and back. Shoes have a role in an employee’s ability to maintain a healthy posture during walking, standing, and sitting activities. Additionally, shoe choice also plays a large role in slips and falls, which are frequent causes of workplace back injuries. Here are a few tips to share with employees:

  • Never wear unsupported or unstable shoes.
  • There’s more surface area on shoes with a wedged bottom, which can help support the foot and make it safer and easier to walk briskly.
  • Pay attention to the type of surface being walked on. Linoleum, various types of tile, marble, hardwood, and such offer little traction. Wear shoes with non-slip soles or that aren’t smooth on the bottom.
  • Never wear shoes that are inappropriate for a job, such as open-toe shoes when climbing ladders or walking over grates.

2. Posture. The muscles in the back can become fatigued and injured when an employee stands with a swayed back or slouches. This posture exaggerates the natural curvature of the back, which is an unnatural and stressful position. The following techniques can help employees improve their posture:

  • Hold reading materials at eye-level, not chest-level.
  • Periodically rest one foot on a small stool when long periods of standing are required.
  • Objects being worked with should be at a comfortable, ergonomic position.
  • An occupant of a chair should position it so that their feet are flat on the floor.
  • Keep back pockets empty of wallets, keys, and cell phones when sitting so that the back will be properly aligned.
  • Chairs without lumbar support can be modified to support the lower back with a small pillow or rolled towel.

3. Planning. Cluttered, disorganized work areas can frequently cause back pain. Initiate a movement to help employees reorganize their work areas to prevent repetitive, useless, and/or unduly stressful movements. Equipment should be organized so that it’s easily accessible for users and doesn’t make them twist and stretch to reach it. Here are some ideas:

  • Encourage employees to use speakerphone, a shoulder rest extension, or a headset when they’re frequently on the phone. These tools can help prevent employees from becoming stationary too long and/or cradling the phone between their ear and shoulder, which are two common culprits of both neck and back pain.
  • Ensure all employees doing frequent, prolonged computer work have their computers positioned so that the screen can be read without tilting the head up or down and discs can be inserted without undue strain.
  • Have an accessible space available for employees to safely store their bags, briefcases, purses, and so forth so that they aren’t frequently carrying these items around with them.
  • Display clear “how to” postings on proper body mechanics for lifting objects. Even office workers can sometimes be lifting heavy boxes of supplies and such that could injure their back if not lifted properly.